MyRentHero Privacy Policy

Last Updated: July 1st, 2019
Off Campus Housing Inc., a Delaware corporation (“we” or “us” or “our”), collects information about you (“user” or “you”), as further described below (collectively, the “Information”), when you access and use the electronic services owned and operated by the us, whether by computer, mobile device, or otherwise, including but not limited to, the website as well as any other media form, media channel, mobile website or mobile application related, linked, or otherwise connected thereto (collectively, the “Services”). This Privacy Policy Statement (“Privacy Policy”) applies to you, as a user of our Services and is designed to help you understand how we collect, use, share, and safeguard the Information you provide to us and to assist you in making informed decisions when using our Services. Please read this Privacy Policy carefully.

The Services are intended for users who are eighteen (18) years of age or older. Persons under the age of 18 are not permitted use the Services and should not provide any Information to us. By registering for, logging into, or otherwise using the Services in any way, you explicitly represent and affirm that you meet these requirements. IF YOU DO NOT MEET THESE REQUIREMENTS, OR IF YOU OTHERWISE DISSAGREE WITH THE TERMS OF THIS PRIVACY POLICY, YOU SHOULD DISCONTINUTE YOUR USE OF THE SERVICES IMMEDAITELY.

This Privacy Policy does not describe the collection, use and disclosure practices of any affiliate or other third parties. We are not responsible for any of the data collected by any such third party. For information on a third party’s information collection, use and disclosure practices, please review the privacy policy on the applicable third party’s website. Also, please note that our Services may contain links to other websites. We are not responsible for the websites, content or privacy practices of any third party.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the “Last updated” date of this Privacy Policy. You are encouraged to periodically review this Privacy Policy to stay informed of updates. By using the Service, you will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the terms of this Privacy Policy, including any subsequent changes thereto, as of the date thereof.

Collection of Your Information

We collect personal information and non-personal information from you in a variety of ways and at several different points, including but not limited to, when you: (i) register with us; (ii) visit our website; (iii) contact us for help; (iv) apply for credit with one of our finance partners; (v) provide payment card information for one of our products or services; (vi) subscribe to newsletters or provide feedback; (vii) open email newsletters or click on links within those emails; and (viii) participate in surveys, sweepstakes or other promotions.

We collect certain Information that users voluntarily provide to us. For example, we collect the email addresses of those who contact us by e-mail, or your full name, e-mail address, zip code and password when you register for a Services account. We use that Information to serve you, to improve the content of our Services, and to contact you for marketing purposes. We also collect information from you passively. For example, we may collect information associated with your IP address, such as the time and date of a visit, the originating domain name, the browser type, and the particular pages or products viewed on our website. We may use a variety of technologies including Cookies, Web beacons and Internet Protocol (IP) addresses. We combine information provided to us. For example, we may combine information that we have collected offline with information we collect online. We also combine information we collect passively with information you provide to us. We may combine information about our transactions and experiences with you with other information we have collected from you. We may also combine financial information we learn about you with other information we collect. Or we may combine information we get from a third party with information we already have. We may also combine previously anonymous information like IP address with other information we have collected to identify an individual. Ultimately, the information we may collect via the Services depends on the content and materials you use, and may include:

Personal Data

Personal information is information that can be used to personally identify you, for example your name, phone number, e-mail address, and demographic information that you voluntarily give to us when choosing to participate in various activities related to the Services, such as chat, posting messages in comment sections or in our forums, liking posts, sending feedback, and responding to surveys. If you choose to share data about yourself via your profile, online chat, or other interactive areas of the Services, please be advised that all data you disclose in these areas is public and your data will be accessible to anyone who accesses the Services.

Derivative Data

Information our servers automatically collect when you access the Services, such as your native actions that are integral to the Services, including liking, re-blogging, or replying to a post, as well as other interactions with the Services and other users via server log files.

Financial Data

Financial information, such as data related to your payment method (e.g. valid credit card number, card brand, expiration date) that we may collect when you purchase, order, return, exchange, or request information about our services from the Services. We store only very limited, if any, financial information that we collect. Otherwise, all financial information is stored by our payment processor, CardConnect, and you are encouraged to review their Privacy Policy and contact them directly for responses to your questions.

Data from Social Networks

We maintain presence on several social networking and blogging platforms, including but not limited to, Facebook, Instagram and Twitter, and we also incorporate some third party social networking features into our Services. Through these platforms and features, we receive information about you including your name, social network username, location, gender, birth date, email address, profile picture, and public data for contacts, amongst others, and this Privacy Policy applies to that information as well. This information may also include the contact information of anyone you invite to use and/or join the Services. Third party social networking platforms and blogging platforms also have their own privacy policies which explain how the third parties that provide them will use and protect your information. In accordance with those policies (and your privacy settings within your social networking accounts) information about your activities relating to the use of our website may be published to your social network.

Geo-Location Information

We may request access or permission to and track location-based information from your computer or mobile device, either continuously or while you are using the Services, to provide location-based services. If you wish to change our access or permissions, you may do so in your browser or device’s settings.

Mobile Device Access

We may request access or permission to certain features from your mobile device, including your mobile device’s contacts, SMS messages, social media accounts, camera, and other features. If you wish to change our access or permissions, you may do so in your device’s settings.

Push Notification

We may request to send you push notifications regarding your account or the Services. If you wish to opt-out from receiving these types of communications, you may turn them off in your device’s settings.

Data From Contests, Giveaways, and Surveys

Personal and other information you may provide when entering contests or giveaways and/or responding to surveys.

Use and Disclosure of Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Services in the following ways.

Personal Information. We may use personal Information that we collect about you to for any of the following purposes: (i) deliver the products and services that you have requested; (ii) schedule appointments with landlords (if applicable); (iii) manage your customer relationship and provide you with customer support; (iv) perform analysis about your use of the Services; (v) communicate with you by e-mail, postal mail, telephone and/or mobile devices about products or services that may be of interest to you; (vi) enforce our terms and conditions; (vii) manage our business; (viii) respond to investigation, court orders, legal process, or to investigate, prevent or take action regarding illegal activities, suspected fraud, or situations involving potential threats to the physical safety of any person, or as otherwise required by law; (ix) deliver coupons and other marketing communications via text or SMS, which, by providing your mobile number, you have expressly consented to receive; (x) send promotional materials, newsletters or other content via email, text message, or otherwise (if you no longer wish to receive a particular email newsletter or other promotion from us, you must follow the opt-out instructions included in such email newsletters, text messages, and promotions); and (xi) perform functions as otherwise described to you at the time of collection.

Non-Personal Information. We use non-personal Information to help us improve the Services and customize the user experience. We also aggregate non-personal Information in order to track trends and analyze use patterns for the Services. This Privacy Policy does not limit in any way our use or disclosure of non-personal Information and we reserve the right to use and disclose such non-personal Information to our partners, advertisers and other third parties at our discretion.

We may also, and you authorize us to, transfer your Information, including personal information, upon your written consent, or as follows:

By Law or to Protect Rights

If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, regulation, law enforcement, government officials, or other third parties pursuant to a subpoena, court order, or other legal process or requirement applicable to our Company. This includes exchanging information with other entities for fraud protection and credit risk reduction.

Third-Party Service Providers

We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

Marketing Communications

With your consent, or with an opportunity for you to withdraw consent, we may share your information with third parties for marketing purposes, as permitted by law.

Interaction with Others

If you interact with other users of the Services, those users may see your name, profile photo, and descriptions of your activity, including sending invitations to other users, chatting with other users, liking posts, following blogs.

Online Postings

When you post comments, contributions or other content to the Services, your posts may be viewed by all users and may be publicly distributed outside the Services in perpetuity.

Third-Party Advertisers

We may use third-party advertising companies to serve ads when you visit the Services. These companies may use information about your visits to the Services and other websites that are contained in web cookies in order to provide advertisements about goods and services of interest to you.


We may share your information with our affiliates who are acting on our behalf for the uses described in this Privacy Policy, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include our parent company and any subsidiaries, joint venture partners or other companies that we control or that are under common control with us.

Business Partners

We may share your information with our business partners to offer you certain products, services or promotions.

Social Media Contacts

If you connect to the Services through a social network, your contacts on the social network will see your name, profile photo, and descriptions of your activity.

Other Third Parties

We may share your information with advertisers and investors for the purpose of conducting general business analysis, or if we believe, in our own sole discretion, that transfer is necessary to limit our liability or protect and defend the rights, property or personal safety of our Company, its affiliated companies, this website or its users, or to investigate violations of our agreements or Company policies.

Sale or Bankruptcy

If we reorganize or sell all or a portion of our assets, undergo a merger, or are acquired by another entity, we may transfer your information to the successor entity. If we go out of business or enter bankruptcy, your information would be an asset transferred or acquired by a third party. You acknowledge that such transfers may occur and that the transferee may decline honor commitments we made in this Privacy Policy. We are not responsible for the actions of third parties with whom you share personal or sensitive data, and we have no authority to manage or control third-party solicitations. If you no longer wish to receive correspondence, emails or other communications from third parties, you are responsible for contacting the third party directly.

Except as otherwise stated in this Privacy Policy, we do not sell, trade, rent or otherwise share for marketing purposes your Information with third parties without your consent. Information collected from you may be stored and processed in the United States or any other country in which our Company or agents or contractors work or maintain facilities, and by using our Services, you consent to any such transfer of information outside of your country.

Tracking Technologies

Cookies and Web Beacons

We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Services to help customize the Services and improve your experience.

Cookies. In an effort to improve the quality of the Services, we track information provided to us by your browser or by our software application when you view or use the Services, such as the website you came from (known as the “referring URL”), the type of browser you use, the device from which you connected to the Services, the time and date of access, and other information that does not personally identify you.

We track this information using “cookies,” which are small text files placed on your computer and include an anonymous unique identifier. Cookies are sent to a user’s browser from our servers and are stored on the user’s computer hard drive. Sending a cookie to a user’s browser enables us to collect Information about that user and keep a record of the user’s preferences when utilizing our Services, both on an individual and aggregate basis.

The Company may use both persistent and session cookies; persistent cookies remain on your computer after you close your session and until you delete them, while session cookies expire when you close your browser. For example, we store a persistent cookie to track information you provide us by registering for an account. Most browsers are set to accept cookies by default. You can remove or reject cookies, but be aware that such action could affect the availability and functionality of the Services. You will need to decide whether enabling cookies outweigh privacy concerns. To learn more about your ability to manage cookies, please consult the privacy features in your browser.

Web Beacons. Our Company and third parties may also use small pieces of code called “web beacons” or “clear gifs” to collect anonymous and aggregate advertising metrics, such as counting page views, promotion views, or advertising responses. These “web beacons” may be used to deliver cookies that conform to our Company’s cookie requirements.

Internet-Based Advertising

Additionally, we may use third-party software to serve ads on the Services, implement email marketing campaigns, and manage other interactive marketing initiatives. This third-party software may use cookies or similar tracking technology to help manage and optimize your online experience with us. For more information about opting-out of interest-based ads, visit the Network Advertising Initiative Opt-Out Tool or Digital Advertising Alliance Opt-Out Tool.

Website Analytics

We may also partner with selected third-party vendors, such as Mixpanel, to allow tracking technologies and remarketing services on the Services through the use of first party cookies and third-party cookies, to, among other things, analyze and track users’ use of the Services, determine the popularity of certain content, and better understand online activity. By accessing the Services, you consent to the collection and use of your information by these third-party vendors. You are encouraged to review their privacy policy and contact them directly for responses to your questions. We do not transfer personal information to these third-party vendors. However, if you do not want any information to be collected and used by tracking technologies, you can visit the third-party vendor or Network Advertising Initiative Opt-Out Tool or Digital Advertising Alliance Opt-Out Tool.

You should be aware that getting a new computer, installing a new browser, upgrading an existing browser, or erasing or otherwise altering your browser’s cookies files may also clear certain opt-out cookies, plug-ins, or settings.

Third-party Websites

The Services may contain links to third-party websites and applications of interest, including advertisements and external services, that are not affiliated with us. Once you have used these links to leave the Services, any information you provide to these third parties is not covered by this Privacy Policy, and we cannot guarantee the safety and privacy of your information. Before visiting and providing any information to any third-party websites, you should inform yourself of the privacy policies and practices (if any) of the third party responsible for that website, and should take those steps necessary to, in your discretion, protect the privacy of your information. We are not responsible for the content or privacy and security practices and policies of any third parties, including other sites, services or applications that may be linked to or from the Services.

Google Maps

This mobile application uses Google Maps APIs. By using our Maps API Implementation, you agree to be bound by Google’s Terms of Service and Privacy Policy. You should review those agreements to better understand the terms contained therein. By using our implementation of the Google Maps APIs, you agree to allow us to gain access to information about you including personally identifiable information (such as usernames), non-personally identifiable information (such as location), and to obtain or cache your location. You may revoke your consent at anytime. We use information about location in conjunction with data from other data providers.

Security of Your Information

Your account is protected by your account password and we urge you to take steps to keep your personal information safe by not disclosing your password and by logging out of your account after each use. We further protect your Information from potential security breaches by implementing certain administrative, technical, and physical security measures including encryption, firewalls and secure socket layer technology. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide personal information. By using our Services, you acknowledge that you understand and agree to assume these risks.

We will retain any Information only for as long as is necessary to fulfill the business purpose it was collected. We will also retain and use any Information for as long as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Policy for Children

We do not knowingly solicit information from or market to children under the age of 18. If you become aware of any data we have collected from children under age 18, please contact us using the contact information provided below.

Controls for Do-not-track Features

Most web browsers and some mobile operating systems include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. No uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this Privacy Policy.

Options Regarding Your Information

Account Information

You may at any time review or change the information in your account or terminate your account by logging into user account settings and updating the user account. Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, some information may be retained in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use and/or comply with legal requirements.

Emails and Communications

If you no longer wish to receive correspondence, emails, or other communications from us, you may opt-out by (i) noting your preferences at the time you register your account with the Services, (ii) logging into your account settings and updating your preferences, or (iii) contacting us using the contact information provided below. If you no longer wish to receive correspondence, emails, or other communications from third parties, you are responsible for contacting the third party directly.